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FlightHelp banner with logo and background image of a man and woman at an airport, with check-in counters in the background.

Flight Help

Claims Platform for Airlines, Passengers & Partners
B2B
B2C
SaaS
AI
Legal Tech
Project Overview

Flight Help needed a user-friendly, efficient system to manage passenger claims, admin processes, and partner dashboards—all in one place. Our goal was to simplify filing and processing while improving transparency for passengers and airlines alike.

Our Role

We designed an integrated, responsive platform that included:
• A claims dashboard with faster, more intuitive filing
• A partner dashboard for tracking referrals and affiliate performance
• An admin dashboard to streamline back-office tasks
• A custom MUI design system for consistent, scalable design
• Clickable prototypes and user testing to validate and improve UX

Impact & Results

The redesign significantly reduced complexity and improved satisfaction across all user types. Passengers were able to file claims 60% faster, while administrators experienced fewer manual tasks and a more efficient backend flow. The new partner dashboard also increased engagement by offering greater clarity and visibility. Overall, the updated experience led to stronger user satisfaction and better performance across the platform.

Ready to Simplify Claims & Admin Workflows?

Let’s design a seamless system that works across every user type—from filing to fulfillment.

Key Deliverables
  • Simplified claims filing flow
  • Scalable dashboard system for multiple user types
  • Branded MUI components and design system
  • Accessibility-ready interface
  • Fully tested and refined user flows
Tools Used:

Figma, Jira, HotJar, Notion, Trello, MUI

Target Audience

The target audience for Flight Help includes airline passengers and administrators. The platform addresses two primary user groups:

  • Passengers: Seeking transparency, efficiency, and clarity when filing claims or managing their flight information.
  • Administrators: Needing a streamlined, user-friendly system for processing claims, verifying documents, and managing passenger cases.
FlightHelp claim details screen showing a detailed view of a disputed trip from Bucharest to Los Angeles, including passenger information and missing signature alert on desktop and mobile.
FlightHelp ticket details screen with add passenger form, displaying ticket information, passenger list, and options to add, edit, or delete ticket.
FlightHelp ticket list interface with bulk assign to agent feature, displaying ticket details and action buttons.
FlightHelp internal server error 404 and ticket detail screens displayed on two MacBook Pro laptops, showing error message and detailed ticket information.
FlightHelp claims review interface on desktop and mobile, displaying claim statuses including pending signatures and paid claims.
FlightHelp ticket management interface displayed on two MacBook Pro laptops, showing ticket list and welcome back sign-in screen with a sky background.
Overview of FlightHelp UI components including status chips, passenger dashboard, main website claim form, custom MUI components, passenger components, and ticket claims dashboard with airplane graphics.
Portrait of Chay Land, a senior product designer, smiling and looking professional. Chay has dark hair, wearing a business casual outfit, with a clean background that highlights her friendly and approachable demeanor.
Let’s Build the Right Product—Together

Whether you're launching something new or refining what already exists, we help you design with clarity, purpose, and results in mind.

-Chay Land, UI/UX Design & Consultant

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