Flight Help
Project Overview
FlightHelp embarked on a mission to create an intuitive and efficient platform for managing passenger claims, flight information, and partner engagement. This project involved designing a custom Material-UI (MUI) component system tailored to the platform’s needs, encompassing the Admin Dashboard, Passenger Dashboard, Partner Dashboard, and the File a Claim form. The goal was to provide a seamless, easy-to-use experience for administrators, passengers, and partners alike.
Our Solution & Approach
Previously, the company relied heavily on extensive Excel sheets and substantial manual effort to update and manage data. A key objective was to streamline tasks for FlightHelp’s administrators, improving their efficiency and reducing workload. The approach centered on enhancing user satisfaction and operational efficiency by creating an integrated digital platform. The claims flow was simplified to make filing claims quicker and more intuitive for passengers, while the admin dashboard was designed to minimize complexity, making daily tasks easier to manage. Detailed wireframes and high-fidelity mockups ensured a seamless, consistent experience that met the needs of both passengers and administrators.
Impact & Results
An iterative design and testing process significantly improved user experience for both passengers and administrators. Faster claims filing reduced drop-offs, a streamlined admin dashboard minimized manual tasks, and the addition of a partner dashboard and affiliate program fostered new collaboration, boosting engagement and efficiency.
Ready to Elevate Operational Efficiency?
Flight Help’s platform overhaul shows how a streamlined, user-centered design can transform complex processes into seamless experiences. Let’s explore how an optimized digital solution could enhance your team’s productivity and improve user satisfaction. Connect today to get started!
Key Deliverables
- Simplified claims filing flow for faster, user-friendly passenger experience
- Intuitive admin dashboard for efficient data management and processing
- Partner dashboard supporting affiliate program integration and collaboration
- Custom Material-UI (MUI) design system for consistent, scalable user experience
- High-fidelity prototypes and detailed wireframes for seamless design implementation
- AAA accessibility compliance for an inclusive experience
Tools Used:
Figma, Jira, HotJar, Notion, Trello
Target Audience
The target audience for Flight Help includes airline passengers and administrators. The platform addresses two primary user groups:
- Passengers: Seeking transparency, efficiency, and clarity when filing claims or managing their flight information.
- Administrators: Needing a streamlined, user-friendly system for processing claims, verifying documents, and managing passenger cases.
Ready to take your product to the next level?
Let’s discuss how we can bring your innovative ideas to life.
-Chay Land, Product Design Consultant