SaaS UX Design Services to Boost Retention & Reduce Churn

Chayland.Design

Retention-Focused SaaS Teams

Growth-Stage Platforms

User-Obsessed Product Teams

Retention-Focused SaaS Teams

Growth-Stage Platforms

User-Obsessed Product Teams

Retention-Focused SaaS Teams

Growth-Stage Platforms

User-Obsessed Product Teams

Retention-Focused SaaS Teams

Growth-Stage Platforms

User-Obsessed Product Teams

Retention-Focused SaaS Teams

Growth-Stage Platforms

User-Obsessed Product Teams

Retention-Focused SaaS Teams

Growth-Stage Platforms

User-Obsessed Product Teams

Keep More Users. Grow with Confidence.

SaaS Product Power-Up

Timeline: 4-6 Months

Long-term retention doesn’t happen by accident. At Chayland Design, we help SaaS companies stop the churn and start building loyalty—through design that’s driven by what users actually need. From optimizing onboarding flows to embedding smart feedback loops, we help you create experiences that keep customers coming back.

What’s Included:

1. User Persona Assessment & Development

We uncover who your users really are—what they value, how they behave, and why they leave. You’ll walk away with research-backed personas that guide smarter UX and product decisions.

2. Feature Prioritization Workshop

Instead of building what's easy, we help you focus on what moves the needle. Together, we identify the features that improve retention and deepen user engagement—so your roadmap is strategic, not reactive.

3. Full UX/UI Overhaul

From onboarding through dashboard flows, we redesign your product to feel seamless, intuitive, and valuable—reducing friction, boosting satisfaction, and increasing lifetime value.

4. Feedback Loop Integration

Make smarter product decisions with real-time insight. We set up in-app feedback tools so you can continuously learn from your users—what’s working, what’s not—and evolve your product with confidence.

Included Bonus Enhancements

Usability Testing Setup

We validate your redesigned experience with real users to catch friction early—before it costs you retention.

Behavioral Analytics Integration

We’ll set up tools like Mixpanel or Hotjar to give you visibility into user behavior, retention drivers, and drop-off points.

Personalized In-App Tutorial Design

Help new users succeed faster with custom onboarding flows tailored to your product’s strengths.

6-Month Retention Check-in

Six months after launch, we’ll review your product’s performance together, identify opportunities for improvement, and fine-tune for long-term success.

Portrait of Chay Land, a senior product designer, smiling and looking professional. Chay has dark hair, wearing a business casual outfit, with a clean background that highlights her friendly and approachable demeanor.

Let’s Build the Right Product—Together

Whether you're launching something new or refining what already exists, we help you design with clarity, purpose, and results in mind.

-Chay Land, UI/UX Design & Consultant

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Nice to meet you!

We help startups, founders, and product teams bring powerful ideas to life. Whether you're refining your app, improving user retention, or building a proof of concept fast—we’ve got you. Our work blends thoughtful UX with smart strategy so your product isn’t just functional, but scalable, fundable, and easy to love.

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