Legal

Terms & Conditions

Last updated: September 21, 2026

These Terms and Conditions (“Terms”) are a legal agreement between you and Chayland Design LLC (“Chayland Design,” “we,” “our,” or “us”). They govern your use of chayland.com and its pages (the “Website”) and any content, resources, tools, events, digital products, and packages we offer through it.

Please read these Terms carefully. Section 16 requires most disputes to be resolved by individual binding arbitration, not in court, and waives your right to a jury trial and to take part in a class action. By using the Website, buying from us, or attending one of our events, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Website.

1. Who Can Use the Website

You must be at least 18 years old and able to form a binding contract to buy from us or register for our events. If you use the Website for a company or agency, you confirm that you have authority to accept these Terms on its behalf, and “you” includes that organization.

2. Our Services and Signed Agreements

We offer product design, UX and UI design, software and AI builds, websites, brand design, audits, workshops, digital products, and related services. Descriptions on the Website are general information and are not an offer to contract. Custom client work begins only when we both sign a proposal, statement of work, or services agreement (an “Agreement”). If an Agreement conflicts with these Terms, the Agreement controls for that work. We may decline any project, request, or purchase for any lawful reason.

3. Packages, Digital Products, and Payments

  • Prices and payment. Prices are in U.S. dollars and may change at any time before you pay. Payments are processed by third parties such as Stripe, Gumroad, and Luma under their own terms. You agree to provide accurate payment information and to pay all charges and applicable taxes.
  • Scheduling. Packages that include calls or sessions must be scheduled and used within 90 days of purchase unless the package page or an Agreement says otherwise. Unused sessions expire after that period.
  • Package guarantees. Some packages describe a guarantee on their page. Each guarantee applies only as written on that page, covers only the deliverables in that package, and requires you to tell us what is not working within 14 days of delivery. A promise to refine work means reasonable revisions within the original scope. It is not a promise of any business result, and it does not cover new features, new scope, or changes in direction.
  • Refunds. Unless a package page or an Agreement states otherwise, fees for packages are non-refundable once work or scheduling has begun, and digital products (guides, templates, and downloads) are non-refundable once delivered, because they cannot be returned.
  • Chargebacks. If you have a problem with a charge, please contact us first at chay@chayland.com so we can fix it. Filing a chargeback for a product or service you received is a breach of these Terms, and we may suspend access and seek to recover the amount and our costs.

4. Events and MVP Build Lab

  • Tickets. Ticket prices, refund, and transfer rules are shown at checkout on our ticketing provider and apply to your ticket. We may change the date, time, format, location, agenda, or speakers, or cancel an event. If we cancel an event, our only obligation is to refund the ticket price or offer a seat at a future event.
  • Group setting. Events are group sessions. Ideas, screens, and information shared in the room or on screen, including during a live build, are seen by other attendees and are not confidential. Do not share trade secrets or confidential information at an event.
  • Live builds. If you are selected to build live, you agree that your idea and the build may be shown, discussed, and worked on in front of the room. You keep ownership of your idea. You grant us permission to show the session and the build during the event, and to describe it afterward in our marketing without disclosing confidential details you point out to us in writing.
  • Photos and recordings. We may photograph or record events. By attending, you agree that we may use images and recordings in which you appear for promotional purposes, without payment. If you do not want to appear, tell us at the start of the event.
  • Your conduct and property. You are responsible for your own conduct, devices, accounts, software, and belongings. We may remove anyone who is disruptive or unsafe, without a refund. Food is provided as described. Tell us about allergies before the event, because we cannot guarantee an allergen-free environment.
  • AI tools. Builds at our events use third-party AI tools. You are responsible for your accounts with those tools, for their costs, and for reviewing, testing, and securing anything they produce before you use it.

5. Free Resources, Articles, and the AI Readiness Assessment

Our articles, guides, templates, assessment results, sample scope language, and other resources are general educational information. They are not legal, financial, tax, accounting, procurement, engineering, or other professional advice, and they are not tailored to your situation. Assessment results depend entirely on your answers and are a starting point for discussion. Any sample RFP or scope language is provided as an example only. Have your own qualified advisors review anything before you rely on it, include it in a contract or solicitation, or act on it.

6. Civil Engineering and Decision-Support Software

Software, tools, dashboards, and AI features we design or build for engineering and infrastructure teams support the work of licensed professionals. They are not engineering services, and they do not replace professional judgment, stamped designs, required reviews, or regulatory compliance. Our clients and their licensed engineers remain responsible for every engineering decision, analysis, and approval.

7. Results, Case Studies, and Testimonials

Case studies, results, numbers, and testimonials on the Website describe specific past projects. They are not typical, and they are not a promise or guarantee that you will get similar results. Outcomes depend on many things outside our control, including your product, market, team, budget, timing, and execution. Some project details are changed or kept private to protect client confidentiality. Client names, logos, and trademarks belong to their owners and are shown only to describe work we did, not to suggest endorsement of anything beyond that work.

8. Intellectual Property

The Website and everything on it, including text, designs, graphics, illustrations, code, frameworks, templates, guides, videos, the Chayland name, logo, and slogan, is owned by Chayland Design or its licensors and protected by copyright, trademark, and other laws. We give you a limited, personal, non-exclusive, non-transferable, revocable license to view the Website and use free resources for your own internal, non-commercial purposes. You may not copy, reproduce, republish, resell, sublicense, modify, frame, or distribute any part of the Website or our materials, remove our notices, use our name or logo, or use our content to train, fine-tune, or build any AI or machine-learning model or dataset, without our written permission.

When you buy a digital product, you receive a non-exclusive, non-transferable license to use it for your own personal or internal business use. You may not share it, resell it, or pass it off as your own. Ownership of custom client deliverables is set by the Agreement for that work. Unless an Agreement says otherwise, we keep ownership of our pre-existing materials, tools, methods, and know-how, and we may show non-confidential work in our portfolio.

If you send us ideas, feedback, or suggestions, you agree we may use them without any obligation to you.

9. Acceptable Use

You agree not to:

  • Use the Website for anything unlawful, harmful, fraudulent, or misleading
  • Submit false information, spam, or someone else’s personal information without permission
  • Try to gain unauthorized access to the Website, our admin tools, our systems, or other people’s information
  • Scrape, crawl, or harvest content or data from the Website, or use bots to submit forms, except for search engines indexing public pages
  • Interfere with or disrupt the Website, including by uploading malware or overloading our systems
  • Copy or imitate the Website or our materials to build a competing product or service

We may suspend or block access for anyone who violates these Terms, without notice.

10. Third-Party Services and Links

The Website links to and relies on services we do not control, such as scheduling, ticketing, payment, newsletter, and AI tools, and to outside websites, books, and resources. Some links, such as book links, may be to retailers. Your use of those services is governed by their own terms and policies. We are not responsible for them, for their availability, or for any loss that results from using them.

11. Accessibility

We work to make the Website usable for everyone and aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. The Website changes over time and relies on some third-party services, so some content may not yet meet every standard. If you have trouble using any part of the Website, please email chay@chayland.com and describe the problem and the page. We will work with you to provide the information in a way that works for you and to fix the issue.

12. Disclaimer of Warranties

THE WEBSITE, ITS CONTENT, RESOURCES, AND EVENTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION, TO THE FULLEST EXTENT PERMITTED BY LAW. We do not warrant that the Website will be secure, free of viruses, or available at any particular time, or that any content is complete or current. Any warranty for paid client work is only as stated in the Agreement for that work.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CHAYLAND DESIGN AND ITS OWNERS, MEMBERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, FUNDING, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE WEBSITE, OUR CONTENT, EVENTS, PRODUCTS, OR SERVICES, EVEN IF WE WERE TOLD THEY WERE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE WEBSITE, OUR CONTENT, EVENTS, OR PRODUCTS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE PRODUCT OR TICKET GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED U.S. DOLLARS ($100). Liability for client work is governed by the Agreement for that work. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless Chayland Design and its owners, members, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of your use of the Website, your conduct at our events, anything you submit to us, your use of our materials, or your violation of these Terms or any law or third-party right.

15. Time Limit for Claims

To the fullest extent permitted by law, any claim arising out of or related to these Terms or the Website must be brought within one (1) year after it arises, or it is permanently barred.

16. Dispute Resolution, Arbitration, and Class Action Waiver

Talk to us first. Before starting any formal proceeding, you agree to email chay@chayland.com with a description of the dispute and the relief you want, and to try in good faith to resolve it with us for at least 30 days.

Binding arbitration. If we cannot resolve it, you and Chayland Design agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Website, our content, events, or products will be resolved by final and binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures, rather than in court. The arbitration will take place in Los Angeles County, California, or by video, and the arbitrator may award only individual relief. The Federal Arbitration Act governs this section. Either party may instead bring an individual claim in small claims court if it qualifies, and either party may ask a court for an injunction to protect its intellectual property.

No class actions and no jury. YOU AND CHAYLAND DESIGN EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO BRING OR TAKE PART IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Claims may be brought only in an individual capacity. If this class action waiver is found unenforceable for any claim, that claim must be decided by a court, not an arbitrator.

Opting out. You may opt out of this arbitration agreement by emailing chay@chayland.com within 30 days after you first accept these Terms, with your name and a clear statement that you are opting out of arbitration.

If a signed Agreement has its own dispute terms, those terms control for disputes about that work.

17. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. For any matter not subject to arbitration, you and Chayland Design agree to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.

18. Copyright Complaints

We respect intellectual property rights and respond to notices of alleged infringement under the Digital Millennium Copyright Act (DMCA). Send notices to our designated copyright agent by email at chay@chayland.com with the subject line “Copyright Notice.” A notice must include:

  • Your name, address, phone number, and email address
  • A description of the copyrighted work you believe was infringed
  • The web address of the material on the Website you want removed
  • A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law
  • A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act for the owner
  • Your physical or electronic signature

If we remove material in response to a notice, the person who posted it may send a counter-notice to the same address, and we will handle it as the DMCA provides. We may remove content and end access for anyone who repeatedly infringes. Sending a notice or counter-notice that you know is false can make you liable for damages.

19. General Terms

  • Changes. We may update these Terms at any time by posting a new version on this page and changing the “Last updated” date. Changes apply from the date they are posted and do not apply to disputes already pending. Continued use of the Website after that means you accept the changes.
  • Changes to the Website. We may change, suspend, or discontinue any part of the Website, any resource, or any offering at any time without liability.
  • Events beyond our control. We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, illness, outages, or failures of third-party services.
  • Severability. If any part of these Terms is found unenforceable, it will be enforced to the maximum extent allowed, and the rest will stay in effect.
  • No waiver. Our failure to enforce any part of these Terms is not a waiver of our right to enforce it later.
  • Assignment. You may not transfer your rights under these Terms without our written consent. We may assign them as part of a merger, acquisition, or sale of assets.
  • Entire agreement. These Terms, our Privacy Policy, any terms shown at checkout, and any signed Agreement are the entire agreement between you and us about their subject.
  • Electronic communications. You agree that we may communicate with you electronically, and that electronic notices and agreements satisfy any requirement that they be in writing.
  • California users. Under California Civil Code Section 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (916) 445-1254 or (800) 952-5210.

20. Contact Us

For questions about these Terms, email chay@chayland.com.

Chayland Design LLC
5101 Santa Monica Blvd Ste 8 PMB1063
Los Angeles, CA 90029
United States